My Medical Skills Give Me Experience Points

Chapter 1055: Chapter 416: Three Excellent Strategies—This Leg Is Basically Saved

"Sister Xue, could you offer some imperfect suggestions for the development strategy of the Cardiothoracic Surgery Department?" The main purpose of Zhou Can making this call was to discuss this matter.

He had intended to discuss it this morning, but he was eager to get back to work in the Emergency Department.

Moreover, Xue Yan’s emotions were unstable at the time, so he didn’t mention it.

"Look at how you’re asking me this. Are you still treating me as your sister? When Director Hu was on his deathbed, he entrusted the Cardiothoracic Surgery Department to the two of us. If this were a company, you’d be one of the major shareholders!"

She emphasized Zhou Can’s status in Cardiothoracic Surgery.

No one can replace Zhou Can’s special position.

"In history, when Emperor Zhu Yuanzhang asked his ministers about strategies for conquering the world, I’ll borrow Zhu Sheng’s three strategies and offer them to Sister Yan." Zhou Can said in a half-joking tone.

"I know the three strategies Zhu Sheng gave to the Emperor: ’build high walls, accumulate provisions, and delay claiming the throne.’ But you can’t just speak in riddles; you need to explain your three strategies clearly. Otherwise, I might misunderstand and cause a blunder."

She could chat with a hint of playfulness, which showed she had truly overcome the endless despair from last night.

This was a very good sign.

While feeling happy for her, Zhou Can thought to himself, "The task that Director Hu entrusted to me hasn’t been messed up. When I go to pay respects before Qingming next year, I can pour wine with ease."

A gentleman’s promise weighs lightly on the world.

Zhou Can values promises above all and always keeps things he promised others in mind.

"Building high walls means solidifying all current diagnostic and treatment services in Cardiothoracic Surgery, focusing equally on technology and safety. As the saying goes, ’a camel, even if thin, is bigger than a horse.’ No matter how much Tuya Hospital’s Cardiothoracic Surgery has declined, it was once the top department in the province. As long as we preserve the current achievements, no matter how aggressively other hospitals move, Tuya’s Cardiothoracic Surgery will stand firm for three to five years."

The technology refers to medical technology, which requires simultaneous improvement of both software and hardware, keeping up with the times.

Although Tuya Cardiothoracic Surgery Department doesn’t have top-tier surgeons, it has plenty of mainstays.

As long as they are not greedy and rash, they can easily handle cardiothoracic diseases of usual difficulty.

Safety doesn’t need much explanation, as surgery safety, diagnosis safety, treatment safety, and ward care safety all need to be strictly enforced and fully implemented.

"Interesting, you’re asking me to firmly grasp medical technology and safety, building two invisible high walls to stabilize the current business, right?"

"Sister Yan is so smart! That’s exactly what I mean."

Zhou Can enjoys communicating with smart people.

"What about accumulating provisions?"

Xue Yan found his metaphor particularly novel.

"Enhancing the level of service, including both service quality and attitude. Perhaps using the phrase ’customers are like gods’ to describe patients and their families is somewhat inappropriate, but I believe every patient and their family wish to be treated kindly during their visit. They hope to meet caring and responsible healthcare staff. Service quality is closely related to building high walls. Improving the medical skill levels of doctors, enhancing the professional care levels of nurses ensures service quality, while a warm and responsible service attitude naturally satisfies patients and their families."

"Once patients and their families are satisfied, would you still worry about a lack of patients coming for treatment?"

Zhou Can asked with a smile.

Reputation is intangible yet represents the character of a department and even an entire hospital.

With a good reputation, patients and their families will spread the word, and then there will be a continuous stream of those seeking treatment.

In the Emergency Department where Zhou Can works, just after leading the surgical team for less than two months, they’ve started to have some ’returning customers.’

Many of them were referred because they experienced positive treatment results there, and thus recommended their family, friends, and acquaintances when they had needs.

For example, when Zhou Can was working in the Pediatric Department, even though he was just a Resident Doctor and lesser in rank and credentials compared to attending physicians and directors, some patients specifically sought him for treatment.

The only crisis was when he reset the shoulder joint of a boy.

He did not notice that the child’s glenoid had a bone fracture, nearly getting sued by the family. Fortunately, through proactive hospital mediation and presenting strong evidence, they explained the situation to the family, proving that the bone fracture of the child’s glenoid occurred before Zhou Can did the orthopedic relocation, and it was not his doing.

Ultimately, this issue was resolved.

The experience taught Zhou Can a very profound lesson.

"So accumulating provisions is about this reasoning! I’ve learned! Now, let’s talk about delaying claiming the throne!"

Xue Yan’s eyes were exceptionally bright, her face radiating with light.

Seemingly simple three suggestions, yet akin to a light in the darkness, guiding her forward.

"Delaying claiming the throne means not rushing to compete with other hospitals for the title of number one. This society has long embraced diversity and can accommodate many living together. Even if we cannot become the strongest Cardiothoracic Surgery Department temporarily, we can still survive well. In three to five years, when you and the department’s other doctors make further progress and achieve significant improvement, I believe you’ll have the strength that rivals any other."

Zhou Can’s suggestion was highly foresighted.

He emphasized not focusing too much on immediate gains and losses but rather looking further ahead, first stabilizing the morale and situation of the department, striving to enhance service and medical qualities, enabling Cardiothoracic Surgery’s strength to improve step by step.