Read Novel Full Chapter 1374 545: Rectal Fistula—Family Members Who Cause Trouble at the Drop of a Hat (2)
Chapter 1374 545: Rectal Fistula—Family Members Who Cause Trouble at the Drop of a Hat (2)
This further increases the probability of developing a rectal 'urethral' fistula.
"She definitely has a rectal fistula, and needs a second surgery..."
After Zhou Can examined the patient's condition, he provided a detailed explanation to the family and the patient. He noticed the family's face didn't look good.
It's normal for families to not be pleased when problems occur after surgery.
"Dr. Zhou, I want to ask, is the issue my wife is experiencing post-surgery due to something not done properly during the surgery?"
"As doctors, we certainly strive to perform the best surgery for every patient, but there are always some special circumstances or unexpected incidents. Before your wife's surgery, her uterus had been removed, making her very susceptible to rectal fistula. Moreover, her pelvic adhesions are extremely severe..."
"Alright, alright, I don't want to hear all these confusing excuses, and I don't understand them anyway. Just tell me how this issue will be resolved."
The family member rudely interrupted Zhou Can's explanation with a wave of his hand.
It's said that treacherous people emerge from poor mountainous regions.
This couple came from a remote mountainous area and dressed very frugally. Previously, when asked to deposit the surgical fee, the man was somewhat reluctant, bargaining with doctors and nurses, and only agreed to pay after a long explanation.
The matter had settled down initially.
Now, with problems post-surgery, the family immediately seized the opportunity to make the situation worse.
Zhou Can had encountered many families like this. They simply wanted the hospital to waive the treatment fees.
If we compromise now, they will immediately take advantage and demand compensation from the hospital.
Thinking from their perspective, if the hospital had no issues, why would they compromise and waive treatment fees? It must indicate guilt. Given the hospital is at fault, it proves there were problems during the surgery.
If the surgery was not successful and the hospital bears responsibility or errors, compensation is rightly expected.
Therefore, when encountering such families, unless there is a significant mistake in the doctor's operation, the hospital should remain firm and never compromise.
"Sir, my suggestion is to proceed with the second surgery for your wife as soon as possible to prevent more severe consequences and losses. The hospital is following procedural operations, with nothing inappropriate."
Zhou Can's tone turned much colder.
When faced with unreasonable families, constant meekness and politeness would be futile.
For many people at the bottom of society, due to harsher living environments, they need to follow jungle rules like wild beasts to survive.
Being polite and civil doesn't apply to those at society's bottom.
Many honest people can't even sip soup.
Simply observe those around you, and you'll notice that thriving individuals are often rule-breakers, daring and courageous, while struggling individuals are honest and humble.
Even when there's a single bun left in the pot, they watch others grab it but never have the face to reach out and take it.
Zhou Can, with relatively rich clinical experience, had interacted with various families and patients. Thus, he knew very well how to deal with families intending to cause trouble.
"Hmph, it's clearly your fault, yet you say you're following procedures. Do you really take us for fools? Bring your hospital leader here, or I'll immediately complain to the health bureau, invite all the news reporters, and let everyone judge. Let's see if you still dare to keep a stiff upper lip then!"
The man, in his forties, perhaps due to heavy labor, was strong and robust.
Now in a fit of anger, his fierce tiger-like aura was quite intimidating.
However, Zhou Can never feared such family members.
If the opponent dared to resort to physical confrontation, Zhou Can would have no qualms about showing them a lesson.
Having learned combat techniques and kickboxing, he had no chance to practice during long hours in the hospital's operating room.
He would gladly take the opportunity to stretch his muscles.
"It's useless to complain to the health authority department, even if you sue us in the imperial capital. Did you agree and sign before the surgery?" Jiang Wei stepped out at this moment to help Zhou Can.
It was Zhou Can's first time witnessing this type of fierce family, with Jiang Wei showing no fear.
The most assertive female nurse in the Emergency Department should be Ye Tingting.
Facing troublesome families, she dared to be even fiercer than them.
"You wouldn't perform the surgery without the signature!"
The family member said with a face full of frustration.
"That says it all, so what's the point of yelling here? Doctors and nurses treat and perform surgeries according to the health authority department's regulations and requirements. Some patients with unique physical conditions experience postoperative complications, which is too normal. You still think of inviting reporters for interviews, do you think they're your family members? Do you pay their salaries? Any sensible person knows this incident isn't the hospital's fault."
Jiang Wei unleashed her full momentum, scolding the family without yielding to Ye Tingting.
Unlike Ye Tingting's assertiveness, she resembled a calm female lawyer, facing power and ferocity with great composure.
Her verbal counterattack targeted the enemy's weaknesses and flaws.
As long as the family still had functioning minds, they'd feel guilty and lack confidence.
"Well, um..."
The family member stammered, with noticeably weakened momentum.
"The wise choice is to cooperate with doctors and nurses for treatment, aiming for your wife's early recovery. If you truly offend the doctors, how can you detect increased medical charges? How can you ensure your wife receives treatment? Transferring hospitals is not an easy task. And frankly, within the province, only one or two hospitals boast top-notch medical skills. If Tu Ya's skills weren't adequate, why have you come here."
Jiang Wei hit the family member's interest points with every word.
Some of her words were practically a veiled threat.
But honestly, the family just responded to this approach.
Upon hearing there could be increased medical charges, he instantly became scared.
As a non-professional, who knows which costs are unnecessary additional expenses? Besides, the authority to prescribe medication and develop surgical plans lies entirely in the hands of doctors. Isn't it ultimately up to the doctor?
"I got a bit heated just now, my apologies! I'm just a crude person, so please forgive me."
Eventually, the family member softened.
He bowed his head, apologizing to Zhou Can and Jiang Wei.
An attempt at medical turmoil thus dissipated.
Zhou Can couldn't help but secretly give Jiang Wei a thumbs up; this female nurse was indeed impressive! A good wife criterion involves managing the parlor and the kitchen. A good nurse should be adept at administering injections, changing bandages, assisting in surgery, and subduing family members and patients.
Among all clinical frontline work, the toughest part is communicating with families and patients.
Especially when dealing with tricky families, communicating is more strenuous than treating patients.
After inspecting the wards, Zhou Can gave Jiang Wei a thumbs-up, praising, "Jiang Wei, I'm quite impressed. You're not only skilled in nursing, but also very competent in handling troublesome families!"
Successfully dissolving a potential medical turmoil, Zhou Can was naturally very pleased.
"Hehe, I was forced to develop this skill. You encounter such families in any hospital, and you must resolve it. Ultimately, I found that being fiercer than them and overpowering them with momentum often resolves the matter."
She laughed and said.
"Boss Zhou, helped you solve a problem, is there any reward?"
"What reward do you want?"
Zhou Can's eyes fixed on hers, seemingly trying to see through her intentions.
Very unfortunately, her eyes appeared like deep water, apart from a mesmerizing sparkle that entices one to fall, there was nothing discernible.
"Um... I want to improve surgical assistant abilities. In the Emergency Department, the highest surgery level is Level 3, and many highly challenging specialized surgeries can't be performed. How about taking me to see surgeries in Cardiothoracic Surgery? Being your assistant during surgery, handing surgical knives, I believe I can handle it."
She pondered and then told Zhou Can.
"This may not be possible temporarily, I need to apply to the Cardiothoracic Surgery department leadership, only if they agree can I take you there."
Zhou Can declined her request.
Adult refusals are often indirect.
Finding some reasonable excuses is a good approach.
"Alright, I'm just making a suggestion. It'd be great if you manage to apply successfully; otherwise, it's okay. The future is bright, and I believe eventually you can directly host Level 3 and Level 4 major surgeries, by then I naturally have the opportunity to progress alongside."
Being rejected, she showed no displeasure or disappointment.
Instead, she understood and accepted it gracefully.
"Dr. Zhou, Dr. Zhou, there's a patient with chest pain over there, the condition looks bad. Please hurry and take a look!"
A newly arrived junior nurse ran over, panting, face full of panic.
That's just how it is in the Emergency Department, where newcomers face scares multiple times a day, quite commonly.