My Medical Skills Give Me Experience Points

Chapter 1133: Chapter 447: Anyone Can Bully Us, and We Just Tolerate It

But then again, knowing that the family was difficult to deal with, even if it was discovered at the time that the child had an intracranial hemorrhage, Zhou Can probably wouldn’t have been so kind-hearted. He might have directly opted for a conservative treatment plan.

The vast majority of doctors who have suffered in the past, after experiencing a few setbacks, will inevitably start protective medical strategies when encountering troublesome families.

Ordinary people might not understand what this means.

But most doctors do.

And it’s often used in the process of receiving patients.

For instance, telling the patient, "I’m sorry, I’m not very skilled in treating this illness; you could try another larger hospital." Or telling the patient, "Sorry, we have a severe shortage of beds here, and there are currently no available beds."

This is just the most common protective medical strategy.

When encountering families and patients that doctors dislike, even if the patient has been admitted, it doesn’t matter. Doctors still have ways. Every piece of medical supplies, every drug, every service fee, must be accounted for with perfect precision. Ensure that official procedures are followed, and not a single fee that should be charged is missed.

Then, every necessary test must be done.

Tests that weren’t necessary before should also be done as much as possible.

Because if anything happens, the patient won’t praise you for saving them money, but will blame you for not detecting the problem.

"Xiao Zhou, Xiao Zhou!"

Deputy Director Han Changqing stood not far away, waving at Zhou Can.

Zhou Can quickly walked over.

"Director Han, what can I do for you?"

"Come, let’s talk inside!"

Deputy Director Han was probably frightened from being attacked by the family last time. His arm was fractured and took over three months to heal.

Now that the family is causing an even bigger scene, it’s no wonder Deputy Director Han is trying to stay out of it.

"Those people are blaming us for killing the patient, demanding a two million compensation. The Emergency Department is not at fault in the slightest, so we won’t pay a dime. You saw the attitude of those bastards from the Security Department; they’re clearly just like last time, standing around with their arms crossed, watching the show. This time, no matter what, I won’t negotiate directly with the family. I’ve already reported this to the Medical Department, and the hospital has called the police."

Deputy Director Han gnashed his teeth as he recounted last time’s experience of being beaten by the family.

At that time, the security from the Security Department just stood there, watching him get brutally beaten by the family, without any intervention.

"I called you in for no other reason than to tell you to stay out of it, don’t try to be brave or take the lead. When the Medical Department and police arrive, they’ll naturally deal with the family."

Deputy Director Han didn’t care this much for Zhou Can before.

Ever since that time he was hospitalized in Orthopedics, at first receiving standard, business-like treatment, then later being given all sorts of green channels and special care.

At the beginning, Deputy Director Han thought it was Director Lou who pulled some strings for him.

Only afterwards did he realize it was Zhou Can secretly helping him by asking people for favors.

From then on, Deputy Director Han had been especially concerned about Zhou Can. It became even more apparent after returning to work in the department.

Sure enough, it wasn’t long before someone from the Medical Department arrived.

Vice Director Yin Ying personally came over to persuade those family members.

Zhou Can also noticed that as soon as Yin Ying arrived, the security guards who had been standing with crossed arms watching the show suddenly changed their attitude. One by one, they actively intervened with those troublesome family members, hurriedly protecting Yin Ying, preventing her from being attacked by the family.

This is the real face of the Security Department.

There’s a rumor circulating in the hospital that the guards with connections are stationed in the administrative building, where it’s quiet and there are fewer duties.

People going to the administrative building are mainly doctors and nurses looking for the leadership, usually to get signatures or for other tasks, so they’re all very humble. Being on duty there is quite comfortable.

The guards without connections are sent to guard the hospital’s entrances or the outpatient lobby.

Those places see a high volume of people coming and going, and family members or patients often start arguments directly because they don’t queue up or don’t cooperate with the guards.

"The Emergency Department’s status is really too low, even the security guards can bully the medical staff of the Emergency Department."

In less than a year working in the Emergency Department, there have been multiple incidents of doctors and nurses getting injured. Whenever doctors and nurses aren’t hurt, the number of times families or patients start trouble is simply countless.

If the security guards in the Security Department could be more proactive, many incidents could have been contained in time, even leading the relatives to give up on causing trouble voluntarily.

Even the most boisterous troublemaking family members back down when faced with real toughness.

Because those relatives who actually have capabilities don’t need to cause trouble. They’ll head straight to court to sue, or directly deal with the hospital’s director.

Zhou Can couldn’t help but consider again having the Emergency Department secure their own dedicated security guards for duty.

He had previously brought this idea to Director Lou and others, but unfortunately, the Emergency Department lacked strength and influence. Besides the hospital’s uniform system across departments and certain interests, it simply wasn’t possible.

The head of the Security Department had strong connections, so how could he allow security not under his department’s control?

This matter requires some flexible tactics, not playing by the established rules.

After a brief negotiation with the family, Yin Ying turned to ask the young nurse nearby.

"Which leader is on duty in the Emergency Department today?"

"Director Han!"

"Where is he? With the families causing such a scene here, why hasn’t he come out? Go get him immediately."

This Vice Director of the Medical Department, Zhou Can had experienced her true colors.

She was extremely realistic and purely the type to flatter those above and step on those below.

Even though Deputy Director Han is a deputy director of the Emergency Department, in her mouth he was like a subordinate, ordering the nurse to bring him over.

The young nurse ran over to relay the message.

"Director Han, Vice Director Yin of the Medical Department is here, and she requests you to come over."