My Medical Skills Give Me Experience Points

Chapter 1141: Chapter 450: The Waters Run Deep; The Medical Department No Longer Applies One-Size-Fits-All Solutions

Director Fang glanced thoughtfully at Zhou Can, who was looking down quietly.

She vaguely suspected that it might have something to do with Zhou Can.

Of course, truly intelligent people see the truth but don’t reveal it, so she wouldn’t point it out.

"Director Tang, Director Lou, please rest assured that the hospital will definitely take active measures to prevent such serious incidents." Vice Dean Pang felt a slight pressure, so he made an oral promise in front of several people.

However, the promise might not be implemented, which is another matter.

"Dean Pang, pardon my boldness in saying a few words. In fact, our Emergency Department is currently in a state of anxiety, and the normal work of medical staff has been severely impacted. No doctor or nurse is not afraid of being attacked when receiving patients."

Zhou Can and Director Lou discussed in advance that Zhou Can would initiate the conversation, and then Director Lou would push from behind, trying to force the hospital to make substantive commitments.

It would be best if they can come up with a reasonable solution and provide a date for implementation.

"Young people are indeed inexperienced and don’t understand the hardships of society. No job comes easy. When you chose to study medicine, there was a pledge that says, I am determined to do my best to eliminate human diseases, assist in perfect health, uphold the sanctity and honor of medicine, save the dying and help the wounded, regardless of hardship, persistently pursue, and strive for the development of the nation’s medical and health undertakings and the physical and mental health of humanity."

Vice Dean Pang, well-versed in administration, could recite the pledge of medical students by heart.

"If you’re afraid of difficulties, why did you study medicine in the first place? If patients and families are dissatisfied, we should try our best to make them satisfied. The attitude of avoiding issues just because of the fear of being scolded or even assaulted by family members is not acceptable."

When it comes to lecturing, probably no one is a match for these leaders.

Their words always come out smoothly.

"I am not afraid of hardships, but I fear that after shedding blood and sweat, tears will follow. That kind of heartache after giving so much, I believe no medical staff is willing to bear."

Despite the strong atmosphere imposed by Vice Dean Pang, Zhou Can still dared to argue with reason.

"Freezing a river takes more than a day. The current sharp conflict between doctors and patients at Tuya Hospital, and the general tension in doctor-patient relationships, I believe it isn’t without cause."

He initiated a counterattack.

Vice Dean Pang’s eyes flashed with sharpness, staring at him and asking lightly, "Then tell me, what are the reasons?"

A young doctor speaking in such a manner to him as an assistant director was almost seen as disrespectful.

It naturally aroused anger within him.

However, probing into causes isn’t unusual.

Little did he know, this played right into Zhou Can’s hands.

If he directly pointed out the issues with the Security Department’s guards, it would be too abrupt and seem somewhat aggressive.

Now it’s different, speaking from the perspective of a victim and revealing the reasons, deliberately feigning weakness. High-level hunters often appear as prey.

At that moment, Zhou Can had actually quietly shifted roles, becoming the hunter.

But Vice Dean Pang was still heated up and hadn’t noticed.

Once he calmed down slightly, given his experience, intelligence, and insight, he would surely find out that he had fallen into Zhou Can’s trap.

At this point, Zhou Can gave him no chance to regret.

"First, I must clarify, I focus on issues, not individuals. Firstly, in our Emergency Department, as long as doctors or nurses are complained about by family members or patients, almost regardless of the facts, the Medical Department directly carries out deductions, fines, or even public criticism, thus canceling eligibility for outstanding evaluations."

Zhou Can’s first shot was aimed at the Medical Department.

Despite the relationship with Xin Wanshan, in the face of interests, everyone serves their own interests.

"Second, whenever family members or patients assault or cause trouble, the hospital’s security arrives very slowly, and even if they do arrive, they do nothing. Watching medical staff being beaten to the point of fractures, they still stand by onlooking. I really want to ask, the security guards, whose safety are they securing? Protecting patients and their families is understandable, but to stand by while medical staff are beaten dead is chilling?"

Such words were quite sharp.

The criticism was directed straight at the Medical Department’s one-size-fits-all approach to patient complaints and the inaction of the Security Department.

Previously, everyone endured it, and no one dared to reveal the issue.

Zhou Can was indeed a fearless newcomer, finally standing up to voice the long-suppressed grievances for all frontline medical staff.

"Our Medical Department has always actively responded to the superior’s call, striving to make medical services better. Now, seeing the data on doctor-patient disputes in the Emergency Department and Pediatric, I feel deeply ashamed. In work, we have indeed neglected the feelings of clinical staff. When I return, I will convene everyone in the Medical Department to brainstorm and strive to come up with a rectification plan as soon as possible. Then, after reporting to the Dean for approval, it will be immediately implemented."

Xin Wanshan’s awareness was very high.

Realizing that the Medical Department faced public outrage in handling patient complaints, he promptly acknowledged the mistake and actively expressed intentions to correct it.

"Thank you, Director Xin, for being so understanding and empathetic towards the hardships of us clinical medical staff. On behalf of all medical staff in the Emergency Department, I thank you!" Director Lou stood up, followed by Deputy Director Han.

Seeing the two department bigwigs stand up simultaneously, Zhou Can anticipated that they might express thanks to Xin Wanshan formally.