My Medical Skills Give Me Experience Points

Chapter 1143: Chapter 451: Short-Handed, Surprises Always Come Suddenly

After receiving patient complaints, the Medical Department and the Dean’s Office no longer handle them uniformly. Instead, they conduct a thorough investigation to ensure that any actions taken are objective and fair. Even if the medical staff hasn’t committed any fundamental errors, the hospital does not impose substantial penalties.

For some unreasonable patients and families, the hospital chooses to handle it coldly.

After receiving a complaint call, it will be logged according to regulations.

Once the matter is investigated and it is found that the family misunderstood the doctor or nurse, the hospital will explain to the patient.

If the family acts unreasonably, it will be handled coldly.

Handling it coldly means using official language to suppress the matter.

Every clinical medical staff member at Tuya Hospital has felt the tremendous benefits brought by the reforms of the Medical Department. After knowing it’s the result of efforts by the Emergency Department and the Pediatric Department, everyone holds these two departments in high regard.

Especially the Emergency Department, now that specialists are brought in for emergency cases, there’s a noticeably more positive attitude and friendliness from the specialists.

The issues regarding the hospital security’s inaction haven’t died down but are slowly brewing.

That evening, Zhou Can boldly complained to Vice Director Pang at the Dean’s Office about the hospital security’s negligence, causing frontline medical staff to shed blood, sweat, and tears. Somehow, this matter got out.

Even Director Lou and Deputy Director Han from the Emergency Department took action to persuade Vice Director Pang to rectify the Security Department and prioritize the safety and defense of medical staff, and this also spread.

Zhou Can became a hero in the eyes of many clinical medical staff members.

He dared to stand up and voice concerns, offering resistance. Although he was suppressed with authority by Vice Director Pang, everyone supported and liked Zhou Can even more.

The reputation of the Emergency Department also gradually improved in people’s minds.

Although this department is less competitive and generates less revenue, its demonstration of protecting its own and caring for frontline medical staff deeply resonated in everyone’s hearts.

Currently, Vice Director Pang has not made any moves, seemingly showing great composure.

He is, after all, a hospital-level leader. Whenever there are significant affairs in the hospital, even if he’s not the first to know, he’ll be the second. So, he can’t possibly be unaware of the brewing public opinion.

His current silence might indicate great confidence in the matter.

Even if the entire hospital’s clinical medical staff were to cause an uproar, it wouldn’t create a significant wave, at least in his view.

It’s important to note that Vice Director Pang not only has the support of Dean Zhu but also the backing of the General Affairs Deputy Dean and the powerful support behind the Head of Security.

With such strong support, it’s understandable not to take the disturbance of frontline doctors seriously.

That day, Zhou Can was at work when he received a call from Xue Yan, the Director of Cardiothoracic Surgery.

She rarely calls Zhou Can during day shifts unless it’s urgent because she knows he is usually too busy performing surgeries in the Emergency Department to answer calls.

"Sister Yan, is there another patient that needs emergency rescue?"

In Zhou Can’s experience, whenever she called during a day shift, it was typically to ask for his help in saving a patient or for an urgent consultation.

The Cardiothoracic Surgery Department frequently encounters critically ill patients.

Occasionally, there are some tough cases or challenging conditions. In such situations, Zhou Can would be called upon.

If Zhou Can still couldn’t resolve the problem after going there, they would consider refusing the patient and suggest transferring to another hospital. If the family refuses the transfer and insists on treatment at Tuya, conservative treatment would likely be the course of action.

In many situations, conservative treatment is seen as a gentle suggestion for the family to consider a transfer.

If the doctors can take proactive treatment approaches, such as surgery, they would definitely discuss surgical treatment with the family.

"Don’t worry! I called you today for two things. The first is that there are two high-difficulty Level 4 surgeries tonight, and I need you to help." She usually leaves a message on WeChat to ask Zhou Can to assist with surgeries after his shift.

"No problem."

Zhou Can readily agreed.

"The second thing, do you remember the pediatric heart surgery patient transferred from Third Hospital last time?"

She asked.

"Yes, I remember! What’s wrong with the patient? Has the heart failure worsened again?" Zhou Can couldn’t help but feel a bit anxious.

The patient was only six or seven months old and had been under treatment for a long time. It would be a pity if the condition worsened.

"I have good news for you! After adopting your ’marathon running’ treatment strategy, the heart failure has significantly reversed. It’s estimated that with some more time in the hospital, the patient could recover and be discharged."

This was incredibly good news.

Hearing this, a joyful smile appeared on Zhou Can’s face.

"That’s fantastic!"

He felt a great sense of achievement.

Infants with severe heart failure after heart surgery have a very low survival rate.

When formulating the treatment plan initially, Zhou Can was quite anxious.

Fortunately, his judgment was correct. Using this prolonged battle strategy against the illness, he successfully pulled the patient away from the brink of death.

"By the way, I also have additional news for you. The patient’s family, through some special channels, collected the genuine records of the surgery and all treatment medication data from Third Hospital for their grandson. During my review, I discovered some non-standard practices and medication issues in the surgery performed at Third Hospital."

The family collected genuine material to provide it to Director Xue Yan as a reference for treatment planning.

Unexpectedly, it revealed some issues.